BaseNest LLC Privacy Policy

Welcome to BaseNest LLC ("BaseNest," "we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, and related services (the "Platform").

By using our Platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Platform.

1. Information We Collect

1.1.1. Information You Provide

• Account Information: Name, email address, phone number, and password.
• Verification Data:
  • Limited documentation submitted to confirm eligibility for access to the Platform, including verification of Active Duty military status, Veteran status, U.S. Government civilian employment, or Government contractor affiliation. Verification documentation may include government-issued identification, military credentials, employment confirmation, or similar proof of affiliation.
  • Verification documents are used solely to confirm eligibility and are securely deleted immediately upon successful verification. BaseNest does not retain copies of verification documents after approval.
• Payment Data: Billing details and payment information processed securely through third-party payment providers.
• Listing Data: Photos, descriptions, rental details, and availability provided by hosts.

1.1.2. Communications: Messages, inquiries, and customer support interactions.

1.2. Information We Collect Automatically

• Device & Log Data: IP address, device type, browser, operating system, and activity logs.
• Cookies & Tracking: We use cookies, pixels, and similar technologies to enhance user experience and analyze usage.

1.1.3. Data Minimization & Redaction

Users are encouraged to redact non-essential personal information prior to uploading verification documentation. BaseNest does not require and does not knowingly collect Social Security Numbers, financial account numbers, security clearance levels, biometric identifiers, or sensitive operational details to verify eligibility.

2. How We Use Your Information

• Verify eligibility and manage user accounts.
• Facilitate bookings, payments, and host–guest communication.
• Provide customer support and respond to inquiries.
• Personalize content and improve Platform performance.
• Send important updates and promotional offers (opt-out available).
• Ensure security, detect fraud, and comply with applicable laws.

3. How We Share Your Information

We do not sell your personal data. We may share information:

• With Hosts and Guests: To complete verified rental transactions.
• With Service Providers: Payments, verification, analytics, hosting, and communications under confidentiality agreements.
• For Legal Compliance: When required by law or to protect our rights.
• Business Transfers: In mergers, acquisitions, or reorganizations.

4. Data Security

We implement administrative, technical, and physical safeguards. No online system is 100% secure.

5. Data Retention

BaseNest retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including account management, legal compliance, dispute resolution, and enforcement of agreements.

Verification documentation is not retained. All verification materials are permanently deleted immediately following successful eligibility confirmation.

Users may request account deletion at any time, subject to applicable legal or contractual retention requirements.

5.1. Eligibility Verification Records

While BaseNest does not retain verification documents, limited internal records confirming verification status (e.g., verified / not verified, verification date) may be maintained for compliance, audit, fraud prevention, and platform integrity purposes. These records do not include copies of identification documents.

6. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your data; object to processing; and opt out of marketing.

Contact support@basenest.com to exercise rights. California residents may have additional rights under CCPA.

6.1. Fair Housing & Non-Discrimination

BaseNest does not use personal information to engage in unlawful discrimination. Eligibility verification based on military affiliation, Veteran status, or government employment is conducted solely to determine access to a private, mission-aligned platform and does not constitute discrimination under applicable fair housing laws.

BaseNest does not influence, control, or determine rental decisions made by hosts on the Platform.

7. Cookies and Tracking

We use cookies for essential functionality, analytics, preferences, and marketing. Manage cookies in your browser or via our Cookie Preferences tool (if enabled).

8. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our Platform.

9. Children's Privacy

The Platform is for users 18+. If we learn we collected data from a minor, we will delete it.

10. International Users (GDPR)

EU/EEA users have rights to access, rectify, erase, restrict, object, and portability. Requests: support@basenest.com. Data may be processed in the United States.

10.1. No Government Endorsement or Affiliation

BaseNest is a privately owned company and is not affiliated with, endorsed by, or acting on behalf of the United States Department of Defense, any military branch, or any federal, state, or local government agency.

Verification of military or government affiliation is performed solely to confirm eligibility for access to the Platform and does not verify security clearance, contract authority, mission scope, or government housing eligibility.

BaseNest does not interpret or validate military orders, PCS entitlements, Temporary Lodging Expense (TLE), Dislocation Allowance (DLA), or other benefits. Users are solely responsible for compliance with employer, agency, or command requirements.

11. Changes to This Policy

We may update this Policy. Continued use after updates constitutes acceptance.

12. Contact Us