BaseNest LLC

IMPORTANT NOTICE: PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, INCLUDING LIMITATIONS OF LIABILITY, INDEMNIFICATION OBLIGATIONS, AND A MANDATORY ARBITRATION AGREEMENT WITH A CLASS ACTION WAIVER.

BaseNest LLC is not affiliated with, endorsed by, or acting on behalf of the United States Department of Defense or any federal agency.

§1. Electronic Agreement & Modification

These Terms of Service ("Terms" or "Agreement") constitute a legally binding electronic agreement between you and BaseNest LLC ("BaseNest," "we," "our," or "us"), governing your access to and use of the BaseNest website at www.basenest.io, any related mobile applications, and all associated services (collectively, the "Platform").

By accessing or using the Platform, whether or not you register an account, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Platform.

BaseNest may modify these Terms at any time by posting an updated version. Continued use of the Platform after changes become effective constitutes your acceptance of the revised Terms. Where a booking is confirmed before a modification takes effect, the Terms in effect at the time of booking confirmation govern that booking.

§2. Eligibility & Verification Requirements

You must be at least eighteen (18) years old and legally capable of entering into a binding agreement to use the Platform. Access to BaseNest is restricted to verified members of the U.S. military and government community, including Active-Duty Service Members, Veterans of the U.S. Armed Forces, U.S. Government Civilians, and Government Contractors supporting federal or military operations.

All users must complete BaseNest's eligibility verification process and submit documentation sufficient to confirm qualifying status. By submitting verification materials, you represent that all information is true, accurate, and current.

OFAC Screening Disclosure

BaseNest screens users against the OFAC Specially Designated Nationals (SDN) List and other applicable restricted-party lists at account creation and may repeat screening on subsequent transactions. Accounts flagged by OFAC screening may be denied, suspended, or terminated without advance notice. This screening is required by federal law and is non-negotiable.

BaseNest reserves the right to approve, deny, suspend, revoke, or re-verify eligibility at any time. Verification approval grants access to the Platform only and does not guarantee housing availability, pricing, or acceptance by any Host.

§3. Identity Verification & Payment Processing

BaseNest uses a staff-reviewed document verification process for Guests and a third-party automated service for Hosts.

§3.1 Guest Identity Verification — Staff Review

All new Guests are verified by BaseNest staff through manual review of military eligibility documentation. BaseNest does not use automated identity verification or biometric processing for Guest verification.

Accepted Documents (in order of preference)

• Leave and Earnings Statement (LES) — preferred

• Permanent Change of Station (PCS) Orders— preferred

• Temporary Duty (TDY) Orders

BaseNest accepts LES as the preferred verification document because it provides the most comprehensive confirmation of active status, pay grade, and branch of service.

SSN Advisory: LES documents frequently contain a full or partial Social Security Number (SSN). Before uploading, BaseNest strongly recommends that you redact your SSN. BaseNest does not collect, store, or use SSN data. Any SSN visible on a submitted document will not be recorded and the document will be deleted upon verification completion.

Submission & Review Process: Documents are uploaded through the Platform and temporarily stored in BaseNest's secure U.S.-based AWS S3 infrastructure. A BaseNest staff member reviews the submitted document to confirm eligibility. The document is permanently and securely deleted from AWS S3 upon completion of the review regardless of outcome. The following information extracted during review is retained in the BaseNest database: name, pay grade, branch of service, and verification status.

By submitting verification documents as a Guest, you represent that the document is genuine and belongs to you, authorize BaseNest staff to review it for eligibility confirmation, and acknowledge that providing fraudulent or altered documents is grounds for immediate permanent termination and may constitute a federal offense.

BaseNest will make reasonable efforts to complete Guest verification within two (2) business days. Guests will be notified by email upon approval or denial.

Eligibility Criteria Are Uniform. BaseNest applies the same eligibility criteria to every applicant. Staff review confirms only whether submitted documentation establishes qualifying military or government status. Staff review does not assess creditworthiness, rental history, criminal history, income sufficiency, or suitability for any particular property, and BaseNest does not obtain or use consumer reports for Guest verification.

§3.2 Host Identity Verification — Stripe Identity

Hosts are verified through Stripe Identity, a dedicated identity verification product of Stripe, Inc., which uses automated government document capture and biometric face-matching. Stripe Identity processes and manages all Host verification data within Stripe's infrastructure. BaseNest does not independently store Host identity verification documents.

By using the Platform as a Host, you authorize BaseNest to share your identification data with Stripe Identity, acknowledge that Stripe Identity processes biometric data (facial image comparison), and agree to the Stripe Identity Services Agreement (stripe.com/legal/identity-services-agreement) and Stripe Privacy Policy (stripe.com/privacy).

§3.3 Payment Processing

All Platform payments are processed by Stripe, Inc. BaseNest does not store full credit card numbers or raw financial data. By using the Platform, you agree to the Stripe Services Agreement (stripe.com/ssa).

Extended Stay bookings are billed in scheduled installments under §5.10. By confirming an Extended Stay booking, the Guest authorizes BaseNest to store the designated payment method and to charge each scheduled Installment Amount on its Installment Date without further authorization, subject to the Guest's right to end the stay under §5.11.

§3.4 Verification Outcomes & Appeals

BaseNest may deny or revoke access if eligibility cannot be confirmed or documentation is found to be fraudulent. Verification does not imply a security clearance check or DoD affiliation. To appeal a denial, contact support@basenest.io within thirty (30) days with your full name, account email, and explanation. BaseNest will respond within five (5) business days.

§3.5 Linked Spouse Accounts New in v5.21

(a) Purpose and Structure. A verified Guest (the "Sponsor") may invite one (1) spouse to hold a Linked Spouse Account. A Linked Spouse Account is a separate login credential permanently associated with a single Sponsor account. It is not an independent Guest account and confers no independent right to access the Platform or to modify the Sponsor account. A Sponsor may maintain no more than one (1) Linked Spouse Account at a time, and a Linked Spouse Account may be linked to no more than one (1) Sponsor account at a time.

(b) Derivative Eligibility. Access held through a Linked Spouse Account derives entirely from the Sponsor's eligibility under §2. The Linked Spouse is not required to independently qualify as an Active-Duty Service Member, Veteran, U.S. Government Civilian, or Government Contractor. If the Sponsor's eligibility is denied, suspended, revoked, or lapses, or if the Sponsor account is terminated or closed, the Linked Spouse Account is suspended or terminated by the same action and at the same time. A Linked Spouse Account cannot survive the account from which it derives.

(c) Verification of the Linked Spouse. The Linked Spouse is verified by the Sponsor, not by BaseNest staff review under §3.1. To create the link, the Sponsor must invite the Linked Spouse through the Platform and attest that the invited person is the Sponsor's lawful spouse, that the Sponsor authorizes that person to act on the account within the limits of §3.5(d), and that the Sponsor accepts responsibility for all activity conducted from the Linked Spouse Account. BaseNest does not review a marriage certificate, DEERS record, dependent identification card, or other documentation of the marital relationship, and makes no determination that any marital relationship exists. BaseNest screens every Linked Spouse Account against the OFAC lists identified in §2 at account creation and may repeat that screening on any subsequent transaction. OFAC screening is not waived, delegated, or satisfied by the Sponsor's attestation.

(d) Permitted Actions. A Linked Spouse Account has the same browsing and evaluation experience as the Sponsor account. The Linked Spouse may search listings, view listing detail and pricing, save listings and searches, compare and evaluate listings, and assemble and submit a Proposed Booking to the Sponsor for review. A Proposed Booking is a request only: it reserves nothing, holds no dates, locks no price, and creates no obligation of any Host or of BaseNest.

(e) Actions Reserved to the Sponsor. A Linked Spouse Account may not confirm a booking; authorize or submit payment; add, change, or remove a payment method; cancel or modify a confirmed booking; submit or alter eligibility verification documentation under §3.1; submit military orders under §4 or §5.4; exercise SCRA rights under §4; request a refund; initiate a dispute under §14; or change the Sponsor account's email address, password, or account settings. Each of these actions is reserved exclusively to the Sponsor, acting from the Sponsor account. No Proposed Booking becomes a booking, and no amount is charged, unless and until the Sponsor confirms it from the Sponsor account. Permission or instruction given by the Sponsor outside the Platform does not authorize a Linked Spouse Account to take any action reserved by this subsection.

(f) Responsibility of the Sponsor. The Sponsor is responsible for all activity conducted from a Linked Spouse Account to the same extent as for activity conducted from the Sponsor account under §9, including any breach of §10. User Content submitted from a Linked Spouse Account, including any review of a Host or property, is attributed to the Sponsor account and is governed by §11. An attestation made under §3.5(c) that the Sponsor knows or reasonably should know to be false is a misrepresentation of eligibility under §10 and grounds for termination under §15.

(g) Information Shared Between Linked Accounts. By creating a Linked Spouse Account, the Sponsor directs BaseNest to make visible to the Linked Spouse the saved listings, saved searches, Proposed Bookings, booking history, and stay details associated with the Sponsor account. A Linked Spouse Account does not display the Sponsor's eligibility verification documentation, military orders, or full payment method details. Information shared between linked accounts is handled as described in the Privacy Policy incorporated by §25.

(h) Ending the Link. The Sponsor may end the link at any time from the Sponsor account, effective when the Platform processes the request. A Linked Spouse may close the Linked Spouse Account at any time. Ending the link does not cancel, modify, or refund any confirmed booking and does not relieve the Sponsor of any obligation incurred before the link ended. BaseNest may suspend or terminate a Linked Spouse Account at any time under §15, independently of the Sponsor account.

(i) No Independent Rights. A Linked Spouse Account creates no rights under §4. Spousal SCRA coverage is governed by §4.3 and is neither created, expanded, nor evidenced by the existence of a Linked Spouse Account. A Linked Spouse Account confers no Host rights; a person who wishes to list a property must complete Host verification under §3.2 through an independent account. A Linked Spouse Account does not entitle the Linked Spouse to occupy any property except as a permitted occupant of a booking confirmed by the Sponsor, subject to the Host's occupancy limits and the applicable listing terms.

§4. Servicemembers Civil Relief Act (SCRA)

REVISED IN V5.12

BaseNest's platform is designed to support and enforce the rights of active-duty service members under the Servicemembers Civil Relief Act, 50 U.S.C. §§ 3901 et seq. ("SCRA"). All Hosts agree to honor valid SCRA termination requests as a condition of participation. Cancellation rights applicable to military orders are further described in §5.4, §5.11, and, for Standard Stay bookings, §5.2.

§4.1 Eligible Terminations

A Guest who is an active-duty service member may terminate an occupancy arranged through the Platform, or any lease or rental agreement entered into in connection with an occupancy arranged through the Platform, if: (i) the service member receives PCS orders requiring relocation of 35 miles or more; (ii) the service member receives deployment orders for 90 days or more; or (iii) the service member is separated or retired from military service.

§4.2 Notice Requirement & Termination Timeline

The Guest must provide written notice to the Host through the Platform with a copy of the relevant orders at least thirty (30) days before the desired termination date. Where the occupancy or associated agreement provides for periodic payments, the obligation terminates thirty (30) days after the next payment due date following proper notice.

For Extended Stay bookings, a Guest exercising rights under §5.4 receives treatment at least as favorable as this timeline: the Guest is charged only for nights actually stayed, with no notice tail. See §5.11(d).

§4.3 Spousal Coverage

SCRA protections extend to a service member's spouse where the spouse is a named party to the occupancy or associated lease agreement. The existence of a Linked Spouse Account under §3.5 does not by itself make a spouse a named party to an occupancy and does not create, expand, or evidence SCRA coverage.

§4.4 Host Obligations Under SCRA

Failure by a Host to honor a valid SCRA termination request is grounds for immediate suspension or removal from the Platform.

§4.5 SCRA Disclaimer

SCRA eligibility depends on the nature of orders and military component. BaseNest does not provide legal advice and cannot guarantee SCRA eligibility. Guests should consult their JAG office. Users are solely responsible for ensuring compliance with their orders and command requirements.

§5. Booking Products, Cancellation & Refund Policy

SUBSTANTIALLY REBUILT IN V5.12

§5.0 Quick Reference

The Platform offers two booking products with different billing and cancellation mechanics. The product is fixed at booking confirmation by night count and cannot be changed afterward.

The two products are contiguous and mutually exclusive. A booking of twenty-nine (29) nights or fewer is a Standard Stay. A booking of thirty (30) nights or more is an Extended Stay. Every booking length maps to exactly one product, and the governing product is fixed at booking confirmation and cannot be changed. No booking of eighty-eight (88) nights or more may be confirmed.

Sponsor — The verified Guest whose eligibility under §2 supports a Linked Spouse Account, and the only person who may confirm a booking, authorize payment, or take any other action reserved by §3.5(e) on that account.

Standard Stay — cancellation at a glance

Extended Stay — cancellation at a glance

§5.1 Scope

These terms govern all bookings made through the BaseNest platform between verified Guests and verified Hosts. By confirming a booking, both parties agree to the terms in this §5.

In the event of a conflict between this §5 and a separate rental agreement signed between Host and Guest, this §5 governs unless the rental agreement provides greater protections to the Guest.

Sections 5.2 and 5.3 apply only to Standard Stay bookings. Sections 5.10 and 5.11 apply only to Extended Stay bookings. Sections 5.4 through 5.9 apply to both products, as modified within those sections.

§5.2 Standard Stay — Prorated Daily Charge Standard Stay only

All Standard Stay bookings are billed on a prorated daily basis. The daily rate is calculated by dividing the total reservation amount by the number of reserved nights. Upon booking confirmation, the Guest's payment method is authorized for the full reservation amount.

(a) Cancellation Before Check-In. Except where the cancellation qualifies under §5.3 Tier 0, the Guest is charged for each calendar day between the booking confirmation date and the cancellation date, inclusive of the confirmation date and exclusive of the cancellation date, at the agreed Daily Rate. The remaining authorized balance is released. Any applicable cancellation fee under §5.3 is assessed in addition to the prorated daily charge. In no event shall the prorated daily charge under this §5.2(a), whether alone or together with any fee assessed under §5.3, exceed the Reservation Amount. The Service Fee is charged separately and is not counted toward that ceiling.

(b) Early Departure: If a Guest checks out before the reserved end date, the Guest is charged for each night actually stayed plus an early-departure fee equal to two (2) nights at the agreed daily rate, unless the early departure qualifies for military-orders release under §5.4. No refund is issued for reserved but unused nights beyond the early-departure fee calculation.

(c) Modifications and Extensions: Extensions of a Standard Stay booking are subject to availability and Host approval and may not cause the total stay to equal or exceed thirty (30) nights in the aggregate. Extension nights are billed at the original daily rate unless the Host and Guest agree in writing to a different rate. Extensions must be confirmed through the Platform. A Standard Stay booking may not be extended, converted, modified, or re-characterized into an Extended Stay booking under any circumstance. A Guest requiring occupancy beyond twenty-nine (29) nights must vacate at the confirmed check-out and, subject to §6.8(f), may make a separate Extended Stay booking.

(d) Time Zone Reference: All proration calculations use Pacific Time (PT) as the reference time zone, to ensure consistency across duty stations and time zones.

The prorate-from-booking model means Standard Stay charges begin at booking confirmation — not at check-in — where the cancellation falls inside thirty (30) days of check-in. This holds the property off-market and compensates the Host from that date forward. A cancellation thirty (30) or more days before check-in incurs no charge at all under §5.3 Tier 0. Guests should book only when orders are confirmed. Extended Stay charges begin at check-in; see §5.10.

§5.3 Standard Stay — Guest Cancellation Tiers Standard Stay only

Cancellations by the Guest of a Standard Stay booking are processed according to the following tiers. In all cases, the BaseNest Service Fee is non-refundable except as provided in Tier 0 and in §5.4. Proration under §5.2(a) applies in addition to any tier fee. Where more than one tier could apply to a cancellation, the tier most favourable to the Guest governs, and the tiers are applied in the order Tier 0, Tier 1, Tier 2, Tier 3.

Tier 0 — Advance: A Guest who cancels a Standard Stay booking thirty (30) or more calendar days before the scheduled check-in date owes nothing. No prorated daily charge accrues under §5.2(a) and the Service Fee is refunded in full. This tier applies regardless of how far in advance the booking was confirmed.

Tier 1 — Flexible: Full refund of all amounts paid beyond prorated days elapsed, minus the Service Fee. To qualify, cancellation must be submitted within seven (7) calendar days of booking confirmation and the scheduled check-in must be fourteen (14) or more calendar days from the cancellation date.

Tier 2 — Standard: Guest is charged for days elapsed at the Daily Rate, subject to the ceiling in §5.2(a). The remaining balance is refunded, minus the Service Fee. No additional fee applies.

Tier 3 — Late: Guest is charged for days elapsed plus a late-cancellation fee equal to three (3) nights at the agreed daily rate. The Service Fee is non-refundable. No further refund is issued. Applies to cancellations fewer than eight (8) days before check-in and to cancellations submitted after check-in.

§5.4 Military Orders Release Both products

A Guest who is an active-duty service member, Selected Reserve member, or activated National Guard member may cancel or end a stay early without the late-cancellation fee (§5.3 Tier 3), the early-departure fee (§5.2(b)), or the Notice Period obligation (§5.11(c)), subject to the conditions below.

Qualifying Events: PCS orders; TDY orders issued or amended after booking confirmation; deployment orders of 90 days or more; activation orders (Selected Reserve or National Guard); medical reassignment or compassionate reassignment orders.

Documentation Requirements

• Submit a copy of the relevant orders to support@basenest.io within seven (7) calendar days of the cancellation or early departure

• Confirm that orders were issued or amended on or after the booking confirmation date

• Submit through the Guest's verified BaseNest account

• Redaction of sensitive information, including unit designations and classified appendices, is permitted, provided the document legibly shows the service member's name, the nature of the orders, the reporting date, the issuing command or authority, and any modification or amendment number

Evidence Standard. Where a submitted document does not legibly establish whether orders were original or amended, and the Guest attests in writing that the orders were issued or amended after booking confirmation, BaseNest will resolve the question in the Guest's favor. BaseNest may request the issuing command's order number or a memorandum from the Guest's command in lieu of an unredacted document.

Effect — Standard Stay, Cancellation Before Check-In. Upon verification, no prorated daily charge accrues under §5.2(a), no late-cancellation fee under §5.3 Tier 3 applies, and the Service Fee is refunded in full. The Guest owes nothing. Refunds are processed under §5.7.

Effect — Standard Stay, Early Departure After Check-In. Upon verification, the Guest is charged only for nights actually stayed at the Daily Rate. No early-departure fee under §5.2(b) and no late-cancellation fee under §5.3 Tier 3 applies. The Service Fee is retained as to nights actually stayed and is otherwise refunded on a prorated basis. Refunds are processed under §5.7.

Effect — Extended Stay: Upon verification, the Guest is charged only for nights actually stayed. The Notice Period under §5.11(c) does not apply. Uncharged installments are cancelled and the current installment is prorated to the departure date. See §5.11(d).

Installment Pause. A Guest who has given notice of pending or received orders through the Platform may request that the next scheduled Installment Date be paused. Upon such request, BaseNest will suspend the scheduled charge for up to fourteen (14) calendar days pending verification. If orders are verified, the installment is cancelled or prorated under §5.11(d). If orders are not verified within that period, the installment is charged and the stay continues on its original schedule.

Service Fee. Where a verified Military Orders Release results in cancellation before check-in, the Service Fee is refunded in full. Where the Guest has checked in, the Service Fee is retained as to nights actually stayed or Installment Amounts actually charged and is otherwise refunded or prorated on the same basis as the underlying charge. Because the Extended Stay Service Fee is charged per installment rather than on the full Reservation Amount, a military orders release limits the Guest’s total Service Fee exposure to the installments actually charged.

SCRA Notice: This provision is consistent with rights under 50 U.S.C. §§ 3901 et seq. Nothing in §5.4 limits any greater right the Guest may have under applicable federal or state law. See §4 for SCRA termination rights.

BaseNest is a private company. This provision does not constitute an endorsement, partnership with, or approval of the DoD or any federal agency. Verify all entitlement and reimbursement questions with your finance or travel office.

§5.5 Host Cancellation Revised in v5.12

(a) Before Check-In. If a Host cancels a confirmed booking before check-in, for any reason, the Guest receives a full refund of all amounts paid, including the Service Fee.

(b) After Check-In. If a Host cancels or terminates a confirmed booking after check-in has occurred, the Guest is charged only for nights actually stayed. All uncharged installments are cancelled and the current installment is prorated to the date the Guest vacates. The Service Fee is refunded as to any unused portion. In addition, the Host shall fund a displacement credit to the Guest equal to three (3) nights at the agreed daily rate, and BaseNest will prioritize relocation assistance for the affected Guest.

(c) Nights Occupied Are Not Refunded. Nights the Guest actually occupied are not refunded under this section. This section provides for cancellation of future obligations and compensation for displacement, not restitution of completed occupancy.

Host consequences

• The Host forfeits the Host-side service fee for the cancelled booking

• The Host's listing may be temporarily suppressed from search results for a period determined by BaseNest in its sole discretion

• Three (3) or more Host cancellations within any rolling twelve (12)-month period may result in account suspension under §15

• A Host cancellation after check-in of an Extended Stay booking with thirty (30) or more nights remaining is referred for immediate suspension review under §15, in addition to the consequences above

BaseNest will make reasonable efforts to assist affected Guests in locating alternative accommodations but does not guarantee availability.

Hosts may not cancel a confirmed booking and re-list the same dates at a higher rate. Violations constitute grounds for permanent termination under §15.

A Host cancellation after check-in of an Extended Stay booking may, depending on jurisdiction and the duration of occupancy already completed, constitute a wrongful eviction rather than a cancellation. §6.8(d) requires judicial process for removal where tenancy rights have arisen. Nothing in §5.5 authorizes a Host to remove a Guest without lawful process.

§5.6 Force Majeure and Extenuating Circumstances Revised in v5.12

Either party may cancel without penalty when the stay is rendered impossible or illegal due to:

• A government-ordered evacuation affecting the property's physical location

• A federally or state-declared natural disaster directly affecting the property

• A federal government shutdown that results in the Guest's travel orders being formally suspended or revoked in writing by the Guest's command or agency

• Death or life-threatening medical emergency of the Guest or an immediate family member (spouse, child, parent, or sibling)

Where the qualifying event occurs before check-in, the Guest receives a full refund including the Service Fee. Where the qualifying event occurs after check-in, the Guest is charged only for nights actually stayed; all uncharged installments are cancelled, the current installment is prorated to the date the Guest vacates, and the Service Fee is refunded as to any unused portion.

Supporting documentation is required, submitted to support@basenest.io within fourteen (14) calendar days of the cancellation. BaseNest's determination on extenuating circumstances claims is final, binding, and not subject to further appeal within the Platform, though it does not limit rights under §23 arbitration.

Extenuating circumstances do not apply to events the Guest or Host knew about at the time of booking, to general dissatisfaction with the property, or to changes in personal plans unrelated to the qualifying events listed above.

§5.7 Refund Processing & Receipts Revised in v5.12

Approved refunds are processed to the original payment method within seven (7) to ten (10) business days of refund approval. Processing time may vary depending on the Guest's financial institution. BaseNest is not responsible for delays caused by the Guest's bank or card issuer.

Cancellation of an uncharged installment is not a refund and requires no processing period. Where a Guest ends an Extended Stay under §5.11, obligations are reduced primarily by cancelling scheduled installments rather than by refunding amounts already charged.

Government Travel Card (GTCC) and DTS: BaseNest receipts are itemized by night and include the property name and address, Guest name and booking confirmation number, daily rate, total nights, dates of stay, taxes itemized separately, and total charge.

Extended Stay Receipts. Each Extended Stay installment generates its own itemized receipt covering that Installment Period, showing the nights covered, the daily rate, taxes itemized separately for that period, the Service Fee for that installment, and the cumulative total for the stay to date. A consolidated receipt for the full stay is available at check-out. Installment receipts are issued on a thirty (30)-night cycle so that each receipt covers a period comparable to a monthly accrual voucher period.

BaseNest does not guarantee acceptance of receipts by DTS or any government travel reimbursement system. Reimbursement eligibility varies by orders, rank, location, and dependent status. Verify with your finance office or DTMO before booking. For military orders releases, the receipt will reflect actual nights stayed with a notation indicating military orders release. The Guest is responsible for providing orders documentation to their finance office.

BaseNest is not affiliated with or endorsed by DTMO, DFAS, or any other federal agency. Nothing in §5.7 constitutes reimbursement advice or a guarantee of DTS voucher approval. Long-term temporary duty may be subject to reduced per diem rates under the Joint Travel Regulations. Confirm current rates and reimbursement treatment with your finance or travel office before booking an Extended Stay.

§5.8 Cancellation Disputes Revised in v5.12

Cancellation and refund disputes must be submitted to support@basenest.io with a written description before initiating arbitration. BaseNest will attempt to mediate within ten (10) business days of receiving written notice. Both parties agree to cooperate in good faith during the mediation period. If mediation does not resolve the dispute within thirty (30) calendar days, either party may proceed under §23.

Where a dispute concerns an Extended Stay booking, scheduled Installment Dates falling within the mediation period are suspended pending resolution, provided the Guest has vacated the property. Where the Guest remains in occupancy, installments continue to be charged for nights occupied and the dispute is resolved as to amounts charged.

BaseNest's role in mediation is limited to facilitating communication and applying these Terms. BaseNest is not a party to the underlying booking contract between Host and Guest and does not adjudicate disputes regarding property condition, suitability, or matters outside the scope of these Terms.

§5.9 Definitions Rebuilt in v5.12

Booking Confirmation Date — The date and time (PT) at which BaseNest sends the booking confirmation notice to the Guest and Host.

Counting Convention — All booking terms are measured in nights of occupancy, not in calendar days. A booking of N nights begins on the check-in date and ends on the check-out date, which falls N days after the check-in date. Night 1 is the night beginning on the check-in date. A booking of twenty-nine (29) nights therefore spans thirty (30) calendar dates and comprises twenty-nine (29) nights of occupancy. Wherever these Terms, a listing, a confirmation, a receipt, or any other Platform communication states a term, that term is stated in nights.

Daily Rate — The total Reservation Amount divided by the total number of reserved nights, rounded to the nearest cent.

Days Elapsed — For Standard Stay bookings only: the number of calendar days from and including the Booking Confirmation Date through and excluding the cancellation date, calculated in PT.

Early-Departure Fee — For Standard Stay bookings only: a fee equal to two (2) nights at the Daily Rate, assessed when a Guest checks out before the reserved end date without a qualifying military orders release.

Extended Stay — A booking of not fewer than thirty (30) and not more than eighty-seven (87) consecutive nights, billed in Installments under §5.10 and governed by §5.10, §5.11, §6.3A, §6.8, and §7.2. An Extended Stay may not be extended, renewed, or converted.

Installment — A scheduled charge covering one Installment Period of an Extended Stay booking, comprising the Installment Amount and the associated Service Fee.

Installment Amount — The Daily Rate multiplied by the number of nights in the applicable Installment Period.

Installment Date — The date on which an Installment is charged. The first Installment Date is the scheduled check-in date. Each subsequent Installment Date falls two (2) nights before the last night of the Installment Period then running, which is the Confirmation Deadline under §5.12: the second Installment Date is night twenty-seven (27) and the third is night fifty-six (56). Each Installment is therefore charged before the Installment Period it covers begins, so that a failed charge can begin to be resolved before the Guest occupies the nights that Installment covers.

Installment Period — A period of twenty-nine (29) consecutive nights of an Extended Stay booking, except that the final Installment Period comprises the remaining nights of the booking and may be shorter than twenty-nine (29) nights. An eighty-seven (87)-night Extended Stay comprises three Installment Periods of twenty-nine (29) nights each, covering nights 1 through 29, nights 30 through 58, and nights 59 through 87.

Late-Cancellation Fee — For Standard Stay bookings only: a fee equal to three (3) nights at the Daily Rate, assessed on Tier 3 cancellations under §5.3.

Linked Spouse Account — A secondary login credential created under §3.5 and permanently associated with a single Sponsor account, holding the browsing and proposal rights described in §3.5(d) and none of the rights reserved to the Sponsor by §3.5(e).

Maximum Term — For Standard Stay bookings, twenty-nine (29) consecutive nights as set forth in §6.7(b). For Extended Stay bookings, eighty-seven (87) consecutive nights as set forth in §6.8(b). No booking of eighty-eight (88) or more consecutive nights may be confirmed.

Military Orders Release — An exemption from late-cancellation, early-departure, and Notice Period obligations granted to verified service members who submit qualifying official orders under §5.4.

Notice Period — For Extended Stay bookings: the twenty-nine (29) consecutive nights beginning on the date the Guest submits written notice through the Platform of intent to end the stay early, or the remaining nights of the booking if fewer than twenty-nine (29) remain. The Notice Period is the same length as an Installment Period, so notice given on the first night of an Installment Period ends on the last night of that same Installment Period. See §5.11(c).

Proposed Booking — A listing and set of dates assembled by a Linked Spouse Account and submitted to the Sponsor for review under §3.5(d). A Proposed Booking is a request only and becomes a booking solely upon confirmation by the Sponsor from the Sponsor account.

Reservation Amount — The total amount charged to the Guest for the booking, inclusive of nightly rate and any cleaning or property fees, but exclusive of the Service Fee and exclusive of taxes collected under §7.

Service Fee — The platform fee charged by BaseNest to the Guest. For Standard Stay bookings, three percent (3%) of the Reservation Amount, charged at booking confirmation. For Extended Stay bookings, three percent (3%) of each Installment Amount, charged on each Installment Date, and prorated where an Installment Period is prorated. The Service Fee is non-refundable as to any amount actually charged, except on Host cancellation (§5.5(a)), force majeure occurring before check-in (§5.6), cancellation under §5.3 Tier 0, and verified Military Orders Release resulting in cancellation before check-in (§5.4). BaseNest may change the Service Fee prospectively by posting an updated version of these Terms; the Service Fee in effect at the time of booking confirmation applies to that booking.

Standard Stay — A booking of not fewer than one (1) and not more than twenty-nine (29) consecutive nights, billed on a prorated daily basis under §5.2 and governed by §5.2, §5.3, and §6.7.

Transient License — The short-term, revocable right to occupy a property for confirmed Standard Stay booking dates only, which does not create a lease or tenancy, as set forth in §6.7(a).

§5.10 Extended Stay — Installment Billing New in v5.12

(a) Fixed Term. An Extended Stay booking has a fixed check-in date and a fixed check-out date, both established at booking confirmation. The Guest selects a term of thirty (30), fifty-eight (58), or eighty-seven (87) nights, or any fixed number of nights between thirty (30) and eighty-seven (87). A term of fifty-eight (58) or eighty-seven (87) nights divides evenly into Installment Periods of twenty-nine (29) nights. No Extended Stay booking may be confirmed without a fixed check-out date.

(b) Charges Begin at Check-In. Extended Stay charges begin on the scheduled check-in date. The prorate-from-booking-confirmation model in §5.2 does not apply to Extended Stay bookings. No Installment Amount is charged before the scheduled check-in date except as provided in §5.11(b).

(c) Authorization at Booking. Upon booking confirmation, the Guest's payment method is authorized for the first Installment Amount and associated Service Fee only. The Guest is not authorized for, and no hold is placed against, the full Reservation Amount. The full cost of the stay, the complete Installment schedule, and all taxes and fees are disclosed to the Guest at checkout before booking confirmation.

(d) Installment Schedule. Each Installment covers one Installment Period of twenty-nine (29) nights, except the final Installment Period, which covers the remaining nights of the booking. The first Installment is charged on the scheduled check-in date. The second Installment is charged on night twenty-seven (27) and the third on night fifty-six (56). Each of those dates is two (2) nights before the end of the Installment Period then running and three (3) nights before the Installment Period it covers begins. No Installment after the first is charged unless the Continuation Confirmation required by §5.12 has been completed by both the Host and the Guest. BaseNest will not charge an Installment where the Guest has already given notice under §5.11(c) or qualified for release under §5.4 such that the Installment Period falls entirely after the final chargeable night.

Illustrative schedule — 87-night Extended Stay

A fifty-eight (58)-night Extended Stay comprises two Installment Periods of twenty-nine (29) nights each. A thirty (30)-night Extended Stay comprises one Installment Period of twenty-nine (29) nights and a final Installment Period of one (1) night.

(e) Service Fee Per Installment. The Service Fee for an Extended Stay booking is charged on each Installment Date at three percent (3%) of the Installment Amount for that Installment Period. Where an Installment Period is prorated under §5.11, the Service Fee for that Installment is prorated on the same basis. No separate booking fee is charged.

(f) Failed Installment. If a scheduled Installment cannot be charged, BaseNest will notify the Guest and the Host and will re-attempt the charge over a period of not fewer than five (5) business days. During that period the Guest's occupancy continues. If the Installment remains uncollected after that period, BaseNest will notify both parties, and the Host may pursue remedies available under applicable law, subject to §6.8(d). BaseNest does not guarantee payment and is not a guarantor of the Guest's obligations.

(g) No Change to Rate. The Daily Rate is fixed at booking confirmation for the full term of the Extended Stay booking. Neither the Host nor BaseNest may increase the Daily Rate, the Reservation Amount, or any Installment Amount during the term of a confirmed Extended Stay booking.

(h) No Security Deposit Through the Platform. BaseNest does not collect, hold, escrow, or administer security deposits. Any deposit arrangement is solely between Host and Guest and is subject to applicable state security deposit statutes, including separate-account, notice, and return requirements. BaseNest is not a party to and has no responsibility for any deposit.

§5.11 Extended Stay — Cancellation & Notice New in v5.12

(a) Cancellation 30 or More Days Before Check-In. A Guest who cancels an Extended Stay booking thirty (30) or more calendar days before the scheduled check-in date owes nothing. No Installment has been charged. The Service Fee is refunded. In addition, a Guest who cancels within forty-eight (48) hours of booking confirmation owes nothing, regardless of the scheduled check-in date and regardless of how far in advance the booking was made, provided the Guest has not checked in, and the Service Fee is refunded. Where the scheduled check-in date falls within forty-eight (48) hours of booking confirmation, that window closes at the scheduled check-in time.

(b) Cancellation Fewer Than 30 Days Before Check-In. A Guest who cancels fewer than thirty (30) calendar days before the scheduled check-in date, and outside the forty-eight (48)-hour window in §5.11(a), is charged the first Installment Amount and its associated Service Fee. No further Installment is charged and no other fee applies. The first Installment becomes non-refundable upon cancellation within this window.

(c) Ending a Stay After Check-In — Notice. A Guest may end an Extended Stay at any time after check-in by submitting written notice through the Platform. The Guest is charged for nights actually stayed through the end of the Notice Period. Where fewer than twenty-nine (29) nights remain in the booking at the time notice is given, the Guest is charged for the remaining nights of the booking. Installments falling entirely after the end of the Notice Period are cancelled and never charged. The Installment in which the Notice Period ends is prorated to the final chargeable night, together with its Service Fee. A Guest who vacates without submitting notice is charged as though notice were given on the date of departure.

(d) Military Orders Release. A Guest who qualifies for Military Orders Release under §5.4 is charged only for nights actually stayed. The Notice Period does not apply. All Installments falling after the departure date are cancelled and the Installment in which departure occurs is prorated to the departure date, together with its Service Fee. This treatment is more favorable to the Guest than the timeline in §4.2 and than the Notice Period in §5.11(c), and applies in place of both.

(e) No Extension. An Extended Stay booking may not be extended, renewed, or lengthened, whether by agreement of the Host and Guest, by Platform modification, by holdover, or by any other means. The term is fixed at booking confirmation and may only be shortened, never lengthened. The Continuation Confirmation required by §5.12 is a condition of proceeding from one Installment Period into the next within that fixed term; it is not a renewal, an extension, or the formation of a new agreement, and it can never result in occupancy beyond the check-out date established at booking confirmation. See §6.8(f) for the requirements applicable to any subsequent booking by the same Guest at the same property.

Illustrative application of §5.11(c) and §5.11(d)

The following illustrates an 87-night Extended Stay at a Daily Rate of \\$110.00, Reservation Amount \\$9,570.00, in three Installments of \\$3,190.00 each.

These figures are illustrative only and exclude taxes collected under §7. The final row shows the effect of Military Orders Release: a Guest departing on the same night pays $3,080.00 less than a Guest departing without qualifying orders, and no notice is required.

§5.12 Continuation Confirmation

(a) Continuation Is Not Automatic. An Extended Stay booking proceeds from one Installment Period into the next only if both the Host and the Guest complete a Continuation Confirmation through the Platform and the corresponding Installment is paid, each on or before the Confirmation Deadline for the Installment Period then running. Neither party is obliged to confirm. A party that does not confirm is not in breach of these Terms and incurs no fee, penalty, or adverse consequence under §5.3 or §5.5 for declining to continue. The Continuation Confirmation requirement may affect the availability of a duration-based tax exemption in the property’s jurisdiction. See §7.2(f).

(b) Notice. Fifteen (15) nights before the last night of the Installment Period then running, BaseNest notifies both the Host and the Guest that a Continuation Confirmation is required, identifies the Confirmation Deadline, states the Installment Amount that will be charged, and states what happens if the deadline passes. Where one party has confirmed and the other has not, BaseNest sends reminders to the party that has not confirmed until the Confirmation Deadline.

(c) Confirmation Deadline. The Confirmation Deadline is two (2) nights before the last night of the Installment Period then running. Both confirmations and payment of the next Installment must be completed on or before that date. Confirmation is given electronically through the Platform and is recorded with the confirming party, the date and time, and the booking and Installment Period to which it relates.

(d) Effect of Confirmation. Where both parties confirm and the Installment is paid by the Confirmation Deadline, the booking proceeds into the next Installment Period on its existing terms. The Daily Rate, the check-out date, and every other term established at booking confirmation are unchanged. Neither party may impose a new or different term as a condition of confirming.

(e) Effect of Non-Confirmation. Where either party does not confirm by the Confirmation Deadline, or where the Installment is not paid by that date, the booking terminates at the end of the Installment Period then running. The Guest is charged for the nights of that Installment Period and no more. Every later Installment Period is void, and no Installment for a later period is charged. The Guest remains entitled to occupy the property through the last night of the Installment Period then running, and the Host may not require the Guest to vacate earlier.

(f) Notification of Non-Confirmation. Where one party confirms and the other does not, BaseNest notifies the confirming party as soon as the Confirmation Deadline passes, and earlier where the non-confirming party affirmatively declines. Where the Guest has confirmed and the Host has not, BaseNest will prioritize relocation assistance for the Guest on the same basis as §5.5(b), although Host non-confirmation is not a Host cancellation and does not carry the consequences set out in that section.

(g) Final Installment Period. No Continuation Confirmation is required or available for the last Installment Period of a booking, because the booking reaches the check-out date established at booking confirmation at the end of that period and cannot proceed further.

(h) Relationship to §5.11. A Guest may also end an Extended Stay mid-period by notice under §5.11(c). Where a Guest has given notice under §5.11(c) and a Continuation Confirmation is also missed, the earlier of the two termination dates governs, and the Guest is charged only through that earlier date.

Continuation Confirmation timeline

Where a Confirmation Deadline passes without both confirmations and payment, the booking ends on the last night of the Installment Period then running — night 29 for a missed Period 1 deadline, night 58 for a missed Period 2 deadline — and every later Installment Period is void.

§6. Host Obligations

REVISED IN V5.12

All users who list properties on the Platform ("Hosts") agree to the following obligations. Failure to comply may result in listing removal, account suspension, or permanent termination.

§6.1 Standard Military Clause

Every lease or rental agreement entered into in connection with a booking arranged through the Platform must include a standard military clause consistent with 50 U.S.C. § 3955 and §4 of these Terms.

§6.2 Distance & Location Accuracy

Hosts must disclose accurate distance to the nearest military installation gate in miles and approximate driving time. Vague descriptions are not permitted.

§6.3 HOA & Local Compliance — Standard Stay Standard Stay only

Hosts offering Standard Stay bookings represent that: short-term rental is permitted under applicable HOA rules; all required local, state, or municipal short-term rental permits have been obtained (including California SB 346 effective January 1, 2026 and NYC Local Law 18); and the property meets all applicable safety codes.

§6.3A HOA & Local Compliance — Extended Stay New in v5.12

A Host may not offer, and the Platform will not publish, an Extended Stay listing until the Host has separately affirmed the representations in this §6.3A for that specific property. Extended Stay availability is not enabled by default on any listing and is not enabled at account level. Affirmation is required per property.

By enabling Extended Stay availability for a property, the Host represents and warrants, as to that property, that:

• Occupancy of thirty (30) to eighty-seven (87) consecutive nights is permitted under all applicable HOA, condominium, cooperative, and community association rules, including any rule imposing a minimum lease term

• Occupancy of thirty (30) to eighty-seven (87) consecutive nights is permitted under the Host's mortgage, deed of trust, ground lease, or any superior lease affecting the property

• Any short-term rental permit or registration held for the property does not cap occupancy below eighty-seven (87) consecutive nights, and the Host has confirmed that a stay of that length does not violate the terms of that permit

• All separate long-term rental registration, licensing, inspection, or certificate-of-occupancy requirements applicable in the property's jurisdiction to residential tenancies or occupancies of thirty (30) days or more have been satisfied

• The Host has determined the duration at which tenancy rights arise under the law of the property's jurisdiction, and has determined that offering a stay of up to eighty-seven (87) nights is lawful in that jurisdiction

• Where the property was constructed before 1978, the Host has satisfied all applicable federal lead-based paint disclosure obligations, or has determined in reliance on advice of counsel that the exemption for short-term leases of one hundred (100) days or fewer with no possibility of renewal or extension applies

• The property meets all habitability, repair, and safety standards applicable to residential occupancy in its jurisdiction, which may be more demanding than those applicable to transient lodging

Hosts should be aware that these requirements can run in the opposite direction from short-term rental rules. Some community associations prohibit leases shorter than six or twelve months. Some short-term rental permits cap stays below thirty nights, meaning a longer booking can breach the very permit obtained to be compliant. A Host who is fully compliant for Standard Stay bookings may be prohibited from offering Extended Stay bookings at the same property, and the reverse is also possible. BaseNest does not verify these representations and does not provide legal advice on them.

§6.4 Receipt & Documentation Standards Revised in v5.21

Hosts must provide Guests with itemized receipts, or must permit BaseNest to generate them on the Host's behalf, including property name and address; Guest name and booking confirmation number; nightly rate, total nights, and gross lodging amount; and taxes itemized separately.

For Extended Stay bookings, receipt documentation is generated per Installment Period under §5.7. Each Installment receipt identifies the nights covered by that Installment Period and itemizes taxes applicable to that period, reflecting any exemption that takes effect during the stay under §7.2.

§6.5 Listing Accuracy & Photo Standards

All photos must depict the actual, current condition of the listed property. AI-generated images, stock photography, or photos of a different property are prohibited. BaseNest reserves the right to reject, modify, or remove any listing at its sole discretion.

An Extended Stay listing must disclose the maximum bookable term for that property and must not describe availability as monthly, month-to-month, long-term, indefinite, renewable, or open-ended. Extended Stay bookings are fixed-term and non-renewable.

All stay lengths, in every listing, search result, booking confirmation, receipt, and Platform communication, must be expressed in nights and not in days. A twenty-nine (29)-night Standard Stay may not be described as a thirty (30)-day stay, a one-month stay, or a monthly stay, notwithstanding that it spans thirty (30) calendar dates.

§6.6 Host Insurance Revised in v5.2v5.1

(a) Standard Stay. Hosts represent that they maintain adequate property and liability insurance for short-term rental use.

(b) Extended Stay. A Host enabling Extended Stay availability separately represents that the insurance in force on that property provides coverage for occupancy by a single occupant or household for a continuous period of thirty (30) to eighty-seven (87) nights, and that such occupancy is not excluded by any term, endorsement, or condition of the policy. BaseNest may require a Host to produce a current declarations page as a condition of enabling or maintaining Extended Stay availability.

BaseNest does not provide insurance coverage for Hosts or Guests and does not verify the existence, scope, or adequacy of any policy.

Many short-term rental insurance endorsements exclude occupancy beyond thirty days, or exclude tenancies entirely. A Host relying on a short-term rental rider may have no coverage at all for an Extended Stay guest and may not discover this until a claim is denied. Hosts should confirm coverage in writing with their carrier before enabling Extended Stay availability.

§6.7 Standard Stay Transient Occupancy — No Tenancy Created Scope restricted in v5.2v5.1

This §6.7 applies only to Standard Stay bookings. Extended Stay bookings are governed by §6.8.

(a) Nature of the Arrangement. Each confirmed Standard Stay booking grants the Guest a short-term, revocable license to occupy the listed property for the confirmed dates only. A Standard Stay booking does not create a lease, tenancy, tenancy-at-will, month-to-month tenancy, or any other landlord-tenant relationship, and conveys no leasehold or possessory interest in real property. The Guest occupies as a transient guest, not as a tenant, and the Host acts as a lodging provider, not a landlord.

(b) Maximum Term. No Standard Stay booking may exceed twenty-nine (29) consecutive nights. Guests may reserve on a daily or multi-night basis up to that maximum, and the Platform will not confirm any Standard Stay booking of thirty (30) nights or more. A booking of thirty (30) nights or more is an Extended Stay and is governed by §6.8.

(c) No Chaining or Rollover. Consecutive or back-to-back Standard Stay bookings that would result in the same Guest occupying the same property for more than twenty-nine (29) nights in the aggregate are prohibited. A minimum gap of at least one (1) calendar night must separate any two Standard Stay bookings by the same Guest at the same property; the Platform will not confirm a booking that begins on the check-out date of that Guest's prior booking at the same property. Occupancy beyond the confirmed dates does not extend, renew, or convert the license.

(d) No Right to Hold Over. The Guest has no right to renew, extend, or remain in the property past the confirmed check-out. Continued occupancy after check-out is an unauthorized holdover and may be addressed by the Host only through lawful process available under applicable state and local law. Self-help removal, lockout, utility interruption, or removal of the Guest's property is prohibited and may be unlawful. Whether continued occupancy gives rise to any tenancy or possessory right is determined by applicable law and not by this Agreement.

(e) Temporary Lodging. A Standard Stay property is offered and accepted as temporary lodging for the confirmed dates only. Nothing in this subsection restricts any right the Guest holds under applicable law with respect to voter registration, driver licensing, vehicle registration, mail delivery, or the establishment of legal residence or domicile.

(f) Host Responsibility for Removal. The occupancy relationship is a direct contract between Host and Guest. If a Guest fails to vacate, the Host is solely responsible for pursuing any lawful removal, eviction, dispossessory, or unlawful-detainer remedy under applicable state and local law. Consistent with §12, BaseNest is a marketplace, is not a party to the occupancy, is not the Host's agent for removal, and has no obligation to remove any Guest or occupant.

(g) Compliance with Local Law. Consistent with §6.3, the Host is responsible for compliance with all applicable state and local landlord-tenant, lodging, short-term-rental, zoning, and occupancy laws, including any registration, minimum-night, occupancy-limit, or transient-occupancy requirements in the property's jurisdiction. BaseNest does not provide legal advice regarding the characterization of any stay.

§6.8 Extended Stay Occupancy New in v5.2v5.1

This §6.8 applies only to Extended Stay bookings. It does not modify §6.7, which continues to apply in full to Standard Stay bookings.

(a) Intent of the Parties. The Host and Guest intend that a confirmed Extended Stay booking grants the Guest a license to occupy the listed property for the fixed confirmed term only, and that the arrangement terminate automatically at the confirmed check-out date without notice by either party. The parties do not intend to create a periodic tenancy, a tenancy-at-will, a month-to-month tenancy, or any renewable or self-extending interest. Continuation from one Installment Period into the next is not automatic and requires the affirmative confirmation of both parties under §5.12; absent that confirmation the booking terminates at the end of the Installment Period then running.

(b) Maximum Term. No Extended Stay booking may exceed eighty-seven (87) consecutive nights. The Platform will not confirm an Extended Stay booking of eighty-eight (88) nights or more, and will not confirm an Extended Stay booking of fewer than thirty (30) nights.

(c) Disclosure — Tenancy Rights May Arise. The Host and Guest each acknowledge that in many jurisdictions, occupancy of a residential dwelling for a continuous period may give rise to rights and obligations under landlord-tenant law, regardless of how the parties characterize the arrangement. The duration at which those rights arise varies by state and by locality and may be shorter than the term of an Extended Stay booking. Where such rights arise, the Guest may be entitled to statutory protections including notice before entry, habitability and repair obligations, and the requirement of judicial process before removal, and the Host may be subject to corresponding obligations. BaseNest does not determine, represent, or warrant whether any particular Extended Stay booking creates a tenancy in any jurisdiction, and does not provide legal advice on that question.

(d) Removal Requires Judicial Process. If a Guest fails to vacate at the confirmed check-out date, or if a Host seeks to end an Extended Stay before the confirmed check-out date, removal of the Guest may be effected only through lawful judicial process available under applicable state and local law. The Host acknowledges that self-help removal, lockout, changing of locks, utility interruption, removal of the Guest's personal property, and any other extrajudicial removal is prohibited under these Terms and may be unlawful and may expose the Host to statutory damages. This prohibition applies regardless of whether a tenancy has been created. Consistent with §12, BaseNest is not a party to the occupancy, is not the Host's agent for removal, and has no obligation to remove any Guest or occupant.

(e) Allocation of Responsibility. As between the Host and BaseNest, the Host bears sole responsibility for compliance with all landlord-tenant, habitability, entry, notice, registration, disclosure, and removal obligations applicable to an Extended Stay booking at the Host's property, and for the accuracy of the representations made under §6.3A and §6.6(b). The Host's indemnification obligations under §21 extend to any claim arising from the characterization of an Extended Stay occupancy or from the Host's failure to satisfy any obligation described in this §6.8.

(f) No Renewal, Extension, or Immediate Rebooking. An Extended Stay booking confers no right to renew or extend, and no such right may be granted by the Host, by the Platform, or by agreement of the parties. A Guest who has completed an Extended Stay booking at a property may not book that same property again unless: (i) the Guest has actually vacated the property, returned all access credentials, and the property has been returned to the Host's available inventory; and (ii) the Guest has not occupied that property for more than eighty-seven (87) Extended Stay nights in the preceding twelve (12) months. Cumulative Extended Stay occupancy by the same Guest at the same property may not exceed eighty-seven (87) nights in any rolling twelve (12)-month period. Any subsequent booking is a new booking subject to all disclosures and representations in these Terms.

(g) Compliance with Local Law. Consistent with §6.3A, the Host is responsible for compliance with all applicable state and local landlord-tenant, lodging, rental registration, zoning, habitability, and occupancy laws applicable to an occupancy of thirty (30) to eighty-seven (87) nights in the property's jurisdiction.

§7. Marketplace Facilitator Tax Collection

REVISED IN V5.2V5.1

Where required by applicable law, BaseNest collects and remits state and local lodging, occupancy, and short-term rental taxes as a marketplace facilitator. BaseNest has complied with Georgia's marketplace facilitator lodging tax requirements since 2020. Tax rates vary by jurisdiction.

§7.1 GSA SmartPay & Tax Exemption

Government travelers using GSA SmartPay CBA or Tax Advantage cards may qualify for state lodging tax exemptions in participating states. Verify current exemption procedures with your DTS coordinator or finance office before booking.

Measurement of Duration. Stay lengths stated in these Terms, in listings, and in confirmations are measured in nights of occupancy under the Counting Convention in §5.9. Where a jurisdiction measures a duration threshold in calendar days rather than nights, BaseNest applies that jurisdiction’s measure when determining the tax treatment of a booking.

§7.2 Extended Stay Tax Treatment New in v5.2v5.1

(a) Duration-Based Exemptions. Many jurisdictions exempt occupancy from lodging, occupancy, or transient rental tax once the occupancy reaches a specified duration. The qualifying duration, the documentation required, and the date from which the exemption runs vary by jurisdiction. Some jurisdictions require written notice of intended duration at or before the start of occupancy in order for an exemption to apply from the first night. In Alabama, lodging tax applies to accommodations furnished to transients for periods of less than one hundred eighty (180) continuous days; no Extended Stay booking reaches that threshold, and Extended Stay bookings in Alabama are therefore fully taxable for their entire term.

Florida. Exemption from Florida transient rental tax requires a bona fide written lease for continuous residence exceeding six (6) months, executed before occupancy begins, or six (6) months of continuous actual residence with tax paid on the first six months. No Extended Stay booking satisfies either condition, and Extended Stay bookings at Florida properties are fully taxable for their entire term. BaseNest does not offer, facilitate, or recognise any lease instrument intended to obtain that exemption, and no Host or Guest may represent to any taxing authority that a booking made through the Platform constitutes such a lease.

Virginia. Virginia retail sales and use tax applies to accommodations furnished for less than ninety (90) continuous days, and the exemption becomes claimable only once that threshold is reached. No Extended Stay booking reaches it, and Virginia Extended Stay bookings are fully subject to state sales and use tax for their entire term. Local transient occupancy tax in Virginia is governed by the ordinance of the locality in which the property sits; the statutory thirty (30)-day continuous-occupancy exemption is directed at counties and does not bind cities. BaseNest determines the local position for each Virginia locality in which it accepts listings and applies it at checkout.

(b) Determination at Booking. BaseNest determines the applicable tax treatment of an Extended Stay booking at booking confirmation, based on the property's jurisdiction and the booked term, and discloses the tax applicable to each Installment Period at checkout. Where a jurisdiction requires the Guest's written declaration of intended duration in order to apply an exemption, the Guest's confirmation of the booked term at checkout constitutes that declaration, and BaseNest will retain it.

(c) Tax May Change During the Stay. Where a jurisdiction applies tax to an initial portion of an occupancy and exempts the remainder, BaseNest collects tax on the Installments covering the taxable portion and applies the exemption to subsequent Installments. Where a jurisdiction requires tax to be collected and subsequently credited or refunded once the qualifying duration is reached, BaseNest will collect and then credit the Guest accordingly. Each Installment receipt reflects the tax actually applied to that Installment Period.

(d) Early Departure May Create Liability. In some jurisdictions, an exemption applied in reliance on the booked term is void if the occupancy is interrupted or ends before the qualifying duration is reached. Where a Guest ends an Extended Stay before reaching the qualifying duration, tax may become due on the entire occupancy. BaseNest will calculate and collect any such amount as part of the final Installment. This applies to a Guest who ends a stay under §5.11(c).

Military Orders Release — Retroactive Tax Absorbed. Where the early departure qualifies for Military Orders Release under §5.4 and the applicable statute provides no exception preserving the exemption, BaseNest remits the resulting retroactive tax and does not charge that amount to the Guest. This paragraph does not relieve the Guest of tax properly due on nights actually occupied and does not apply to a departure without qualifying orders.

(e) No Exemption Is Guaranteed. BaseNest does not guarantee the availability of any tax exemption. Exemption eligibility depends on the law of the property's jurisdiction, which is subject to change. Nothing in this §7.2 constitutes tax advice.

(f) Continuation Confirmation and Duration-Based Exemptions. Certain jurisdictions condition a duration-based exemption on the Guest holding an uninterrupted right to occupy for the qualifying period, rather than on the occupancy having in fact continued for that period. The Continuation Confirmation required by §5.12 is a condition of proceeding from one Installment Period into the next and may, in such jurisdictions, be treated as a contingency in or interruption of the right to occupy. Where BaseNest determines that the Continuation Confirmation mechanism prevents a duration-based exemption from attaching in the property’s jurisdiction, BaseNest collects tax on the booked term as though no exemption applied, and credits or refunds the Guest if and when the exemption is established. BaseNest makes no representation that an Extended Stay booking confers an uninterrupted right to occupy for the purposes of any exemption statute.

§8. Commercial or Organizational Use

If you access the Platform on behalf of an entity, you represent that you are authorized to bind that entity and that the entity agrees to these Terms. You may not target, scrape, or probe BaseNest data for competitive or unauthorized commercial use.

§9. Account Security

You are responsible for all activity under your account. Notify BaseNest immediately of unauthorized access at support@basenest.io. BaseNest is not responsible for losses caused by your failure to secure your credentials. Where a Linked Spouse Account exists under §3.5, the Sponsor is responsible for all activity conducted from that account, and each account holder is separately responsible for securing their own credentials. Credentials may not be shared between a Sponsor and a Linked Spouse.

§10. Acceptable Use

You agree not to use the Platform to: engage in illegal or fraudulent activity; scrape or harvest Platform data; circumvent security controls; upload malicious code; impersonate another person or military status; harass or abuse users or BaseNest personnel; post unlawful or defamatory content; complete transactions off-Platform to avoid fees; misrepresent eligibility or military status; falsely attest to a marital relationship under §3.5(c); share account credentials with another person, including between a Sponsor and a Linked Spouse; use a Linked Spouse Account to take or attempt to take any action reserved to the Sponsor under §3.5(e); or structure, sequence, or arrange bookings for the purpose of circumventing the term limits in §6.7(b), §6.7(c), §6.8(b), or §6.8(f).

§11. User Content

§11.1 Ownership

You retain ownership of all content you upload ("User Content").

§11.2 License to BaseNest

By submitting User Content, you grant BaseNest a worldwide, royalty-free, non-exclusive, sublicensable license to use, display, reproduce, modify, and distribute such content solely to operate and improve the Platform, promote listings and services, and meet legal obligations.

§11.3 Representations

You represent that you own or have the necessary rights to your User Content, that it does not infringe any third-party rights, and that it complies with applicable law and these Terms.

§12. Platform Role & Disclaimers

REVISED IN V5.2V5.1

BaseNest is a marketplace platform connecting verified Hosts and Guests. BaseNest does not own, manage, inspect, or control any listed property. BaseNest is not the publisher or speaker of Host or Guest User Content for purposes of 47 U.S.C. § 230. All bookings are direct contracts between Hosts and Guests.

BaseNest does not act as a real estate broker, leasing agent, or property manager, does not negotiate terms on behalf of any Host or Guest, does not hold or administer funds on behalf of any Host other than as a payment facilitator through Stripe, and does not hold, escrow, or administer security deposits.

§12.1 Fair Housing & Non-Discrimination Revised in v5.2v5.1

BaseNest is committed to full compliance with the Fair Housing Act, 42 U.S.C. § 3601 et seq., and with all applicable state and local fair housing laws. We do not discriminate on the basis of race, color, religion, sex (including sexual orientation or gender identity), national origin, familial status, disability, or any other protected class, and we do not permit Hosts to do so.

Eligibility restrictions based on verified military or government status are applied solely to determine access to this private, mission-aligned platform, are applied uniformly to all applicants, and are not applied to any protected characteristic. BaseNest does not select, assign, or recommend housing for any Guest, does not evaluate any Guest's suitability for any particular property, does not approve or deny any Host's acceptance of any Guest, and does not act as a landlord, broker, or property manager.

Hosts are solely responsible for compliance with all fair housing obligations applicable to their listings and to their acceptance or refusal of any booking, including obligations that may apply to advertising and to occupancy standards.

§12.2 No Government Affiliation; Entitlement Disclaimer

BaseNest LLC is NOT affiliated with, endorsed by, or acting on behalf of the U.S. Department of Defense, any branch of the Armed Forces, the VA, or any federal agency. References to PCS, TDY, BAH, TLE, TQSE, OHA, or similar terms are descriptive only.

BaseNest does not interpret, validate, or guarantee compliance with military orders or any entitlement. DTS voucher approval is solely at the discretion of the traveler's travel approving official. BaseNest cannot guarantee reimbursement of any lodging expense. Always verify entitlements with your servicing finance or travel office before travel.

§13. Anti-Trafficking Policy

BaseNest has a zero-tolerance policy for use of the Platform to facilitate human trafficking. Prohibited uses include facilitating, advertising, or enabling sex or labor trafficking. BaseNest will cooperate fully with law enforcement.

Report suspected trafficking: National Human Trafficking Hotline — 1-888-373-7888 (24/7, confidential).

§14. Host-Guest Dispute Resolution

BaseNest acts as a neutral facilitator for Host-Guest disputes, separate from §23. Cancellation and refund disputes must first follow §5.8. For all other disputes, either party may initiate through the Platform within thirty (30) days of the relevant checkout date. BaseNest will notify both parties within three (3) business days, collect written accounts, and issue a determination within fourteen (14) business days. BaseNest's determination is final for Platform-administered remedies but does not waive either party's arbitration rights under §23.

§15. Termination

BaseNest may suspend or terminate access at any time for: violations of these Terms; safety or legal concerns; fraud or deception; OFAC flags; failure to maintain eligibility; or a Host's failure to maintain the representations required under §6.3A or §6.6(b). Sections 11, 12, 16–23, and 26 survive termination.

Termination of a Host's account does not terminate a confirmed Extended Stay booking in progress. Where a Host account is terminated during an Extended Stay occupancy, BaseNest will cease facilitating future Installments for that Host but the Guest's occupancy and the Host's obligations under §6.8(d) are unaffected.

§15.1 Eligibility Audit & Enforcement

BaseNest may conduct eligibility audits at any time. Accounts may be suspended if eligibility is misrepresented, cannot be confirmed, or presents compliance concerns, without liability to BaseNest.

§16. Intellectual Property

All Platform software, design, branding, and content — excluding User Content — are owned by BaseNest or its licensors and protected by applicable law. Nothing in these Terms grants any license to use DoD, military branch, or federal agency marks.

§17. Copyright & DMCA

BaseNest complies with the DMCA, 17 U.S.C. § 512.

DMCA Agent — BaseNest LLC

113 S. Perry Street, Suite 206, Lawrenceville, GA 30046

Email: dmca@basenest.io

§18. FTC Endorsement & Paid Partnership Policy

All paid partnerships, sponsored listings, or compensated promotions must be labeled \\#ad or \\#sponsored at the beginning of the content, per 16 C.F.R. Part 255. Solicitation of or payment for reviews is prohibited.

§19. Accessibility

BaseNest is committed to WCAG 2.1, Level AA accessibility. Contact support@basenest.io with subject "Accessibility Request" for accommodation requests. BaseNest will respond within five (5) business days.

§20. Limitation of Liability

REVISED IN V5.2V5.1

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BASENEST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. BASENEST'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF \\$500.00 OR THE TOTAL AMOUNTS PAID BY YOU TO BASENEST IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

For purposes of this §20, "amounts paid by you to BaseNest" means the total of all Service Fees and all Reservation Amounts and Installment Amounts processed through the Platform on your bookings in the applicable period, and is not limited to Service Fees retained by BaseNest.

Nothing in this §20 limits or excludes any liability that cannot be limited or excluded under applicable law. Without limiting the preceding sentence, and without admission that any booking creates a tenancy or landlord-tenant relationship, nothing in this §20 limits or excludes: (i) any right or remedy available to a Guest under any applicable landlord-tenant, habitability, repair, rental registration, or consumer protection statute, including where rights arise by operation of law as described in §6.8(c); (ii) any claim for wrongful eviction, unlawful ouster, unlawful lockout, unlawful utility interruption, or unlawful removal of personal property arising from conduct prohibited by §6.7(d) or §6.8(d); (iii) liability for gross negligence or wilful misconduct; (iv) liability for fraud or fraudulent misrepresentation; or (v) liability for death or personal injury caused by negligence.

If any portion of this §20 is held unenforceable, that portion shall be severed and the remainder shall be enforced to the maximum extent permitted by applicable law.

§21. Indemnification

You agree to indemnify, defend, and hold harmless BaseNest LLC and its officers, directors, employees, and agents from all claims, liabilities, damages, costs, and expenses arising out of: your use of the Platform; your User Content; your violation of these Terms or applicable law; misrepresentation of eligibility or military status; any dispute between you and another user; and, if you are a Host, any claim arising from the characterization of an occupancy at your property, from your failure to satisfy any obligation under §6.3A, §6.6(b), or §6.8, or from any removal or attempted removal of a Guest from your property.

§22. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law provisions. To the extent any dispute is not subject to arbitration under §23, you consent to the exclusive jurisdiction of courts in Camden County, Georgia.

Nothing in this §22 or in §23 affects the jurisdiction of any court over a proceeding for possession of real property, which shall be brought in the jurisdiction where the property is located and in accordance with applicable local law.

§23. Mandatory Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO FILE A LAWSUIT.

All disputes arising out of or relating to these Terms or your use of the Platform shall be resolved by binding individual arbitration administered by the AAA under its Consumer Arbitration Rules. Location: Camden County, Georgia, or by videoconference. Individual claims only. CLASS ACTION WAIVER: YOU AND BASENEST EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS OR COLLECTIVE ACTIONS. Either party may bring individual small claims court actions or seek emergency injunctive relief pending arbitration.

This §23 does not apply to, and does not limit any party's rights in, any proceeding for possession of real property, eviction, dispossessory, or unlawful detainer, or to any defense a Guest may raise in such a proceeding.

§24. State-Specific Consumer Rights & Disclosures

§24.1 California (CCPA/CPRA)

California users may contact the California Dept. of Consumer Affairs Complaint Assistance Unit at 1625 North Market Blvd., Sacramento, CA 95834. California residents have the right to confirmation that GPC signals have been processed by BaseNest effective January 1, 2026.

§24.2 Texas (TDPSA)

Host identity verification involves automated processing (Stripe Identity). Texas residents have the right to appeal Host verification decisions at support@basenest.io. Guest verification is conducted by staff review, not automated processing. BaseNest will obtain prior consent before sale or sharing of sensitive personal data.

§24.3 Florida (FDBR)

Florida Hosts have the right to opt out of biometric data collection during Stripe Identity verification. Florida Guests are verified by staff review; no biometric data is collected. BaseNest responds to Florida data requests within 45 days.

§24.4 North Carolina — All-In Pricing

BaseNest is committed to all-in pricing transparency. All mandatory fees will be displayed throughout checkout. For Extended Stay bookings, the complete Installment schedule, the total cost of the stay, all Service Fees, and all applicable taxes are disclosed before booking confirmation.

§24.5 Indiana, Kentucky & Rhode Island

Residents have the right to confirm data processing, correct inaccuracies, and obtain a portable copy of their data. Submit requests to support@basenest.io with subject "Privacy Request."

§25. Privacy

Your use of the Platform is subject to the BaseNest Privacy Policy, incorporated herein by reference.

§26. Miscellaneous

• No third-party beneficiaries

• Severability: unenforceable provisions do not affect remaining provisions

• No waiver: failure to enforce is not a waiver of future enforcement rights

• Entire agreement: these Terms and the Privacy Policy constitute the full agreement between you and BaseNest

• Assignment: BaseNest may assign its rights; you may not assign yours without written consent

§27. Contact

BaseNest LLC

113 S. Perry Street, Suite 206, Lawrenceville, GA 30046

General & Support: support@basenest.io

Legal Notices: legal@basenest.io

DMCA: dmca@basenest.io

Phone: 904-206-7553

Website: www.basenest.io

Version History

v5.2 — September 29, 2026: Added §5.3 Tier 0, under which a Standard Stay cancellation thirty (30) or more days before check-in incurs no charge and the Service Fee is refunded; restated the Tier 2 window and added a tier precedence rule; added an express ceiling on the prorated daily charge in §5.2(a); waived the prorated daily charge and the Service Fee on verified Military Orders Release before check-in (§5.4, §5.9); extended the Extended Stay forty-eight (48)-hour free-look to all bookings before check-in (§5.11(a)); added a measurement-of-duration rule to §7.1; added Florida and Virginia non-exemption statements to §7.2(a); confirmed BaseNest absorption of retroactive tax on military orders departures (§7.2(d)); added §7.2(f) on Continuation Confirmation and duration-based exemptions, with a cross-reference in §5.12(a); and expanded the limitation-of-liability carve-out and added severability (§20). Incorporates v5.1 in full.

v5.1 — Working draft, never published: Raised the Standard Stay ceiling from twenty-eight (28) to twenty-nine (29) consecutive nights and added a Counting Convention definition to §5.9. Introduced the Extended Stay product (30–87 nights, fixed-term, non-renewable, installment-billed, in Installment Periods of twenty-nine (29) nights) alongside the existing Standard Stay product (1–29 nights). Added §5.10 (Extended Stay installment billing), §5.11 (Extended Stay cancellation and notice), §6.3A (Extended Stay host representations), §6.8 (Extended Stay occupancy), and §7.2 (Extended Stay tax treatment). Restricted §6.7 to Standard Stay bookings; removed the holdover characterization sentence from §6.7(d) and replaced §6.7(e). Rebuilt §5.9 definitions. Restructured §5.5 and §5.6 to distinguish pre- and post-check-in cancellation. Changed the Extended Stay Service Fee to 3% of each Installment Amount. Closed §5.2(c) to extensions crossing 29 nights. Conformed §4.1 to resolve the internal conflict with §6.7. Clarified §12, §12.1, §20, §21, §22, and §23. Reconciled §5 against the Section 7A Cancellation & Refund Policy: adopted the broader orders redaction standard in §5.4, the time-zone rationale in §5.2(d), the appeal-finality language in §5.6, the refund-timing caveat in §5.7, and the adjudication scope limit in §5.8. The prorate-from-booking-confirmation model in §5.2 and the cancellation tiers in §5.3 are confirmed unchanged and continue to reflect Section 7A. Bookings of 88 or more nights cannot be confirmed. The Standard Stay and Extended Stay products are contiguous at the 29/30-night boundary and mutually exclusive.

v5.0 — August 1, 2026: Added §6.7 (Transient Occupancy — No Tenancy Created); added §5.9 definitions for Maximum Term and Transient License; defined the Service Fee as 3% of the Reservation Amount; conforming updates to §5.1 and §5.2(c).

v4 — May 14, 2026: Prior published version.

These Terms are dated Version 5.2, are effective September 29, 2026, and supersede all prior versions.

BaseNest is a private company. Not affiliated with or endorsed by the DoD or any federal agency.